Refund & Returns Policy

Effective Date: [Insert Date] | Website: https://moovon.shop
Operator: Moovon.shop – operating within the European Union

1. 30-Day Return Guarantee

At Moovon.shop, we want every customer to be 100% satisfied. That’s why we offer a 30-day return window, no questions asked.

• Item must be in original condition (unused or undamaged)
• All original packaging and accessories must be included

To start a return, email us at support@moovon.shop with your name, order number, and product details.

2. Return Shipping Costs

We offer free return shipping for most orders within the European Union. If any exceptions apply (e.g., abusive return patterns or customer-caused damage), you will be notified clearly and in advance. No hidden fees.

3. Refund Processing

• Refunds are processed within 5 business days after item inspection
• You will receive a confirmation email once refund is issued
• No refund penalties or restocking fees
• Original shipping fees refunded if the entire order is returned

4. Non-Returnable Items

• Customized or made-to-order products
• Unsealed personal-use items (e.g., helmets, pads)
• Activated digital products or gift cards

5. Defective or Damaged Products

If you receive a defective or damaged item, contact us within 48 hours of delivery. You may choose between:

• A free replacement
• A full refund

We may request photos of the damaged product and packaging for verification.

6. Return Assistance

Need help? Our team is here to make the return process easy.

Email: support@moovon.shop
Hours: Monday – Friday, 09:00 – 18:00 CET
Languages: English, Spanish, French, Italian, German