Warranty Policy

Learn about warranty coverage, duration, and how to file a claim for products purchased on Moovon.shop.

🛡️ What’s Covered?

• Manufacturing defects in materials or workmanship
• Battery or motor issues under normal usage
• Structural defects (frame, wheels, etc.)
• Charging system or display malfunctions

⏳ Warranty Duration

All Moovon products come with a minimum 12-month warranty. Some premium brands may offer up to 24 months. Warranty begins from the delivery date.

🚫 What’s Not Covered?

• Normal wear and tear (tires, brakes, grips, etc.)
• Damage caused by misuse, accidents, or unauthorized modifications
• Water or weather damage not covered by the product’s rating
• Loss or theft

📝 How to File a Warranty Claim

To submit a warranty request, contact our support team at support@moovon.shop with:

• Your order number
• Date of purchase
• A description of the issue
• Clear photos or videos showing the problem

🔧 Warranty Resolution

If your claim is approved, we’ll offer a free repair, replacement, or refund — depending on the issue and product type.

Most cases are resolved within 5–10 business days from the date we receive full documentation.

Still Have Questions?

Reach out to us anytime at support@moovon.shop